Terms of Service
These terms apply to purchases of goods and services from D.Y Fleet Installations through this website. Nothing in these terms excludes or limits rights that cannot legally be excluded, including statutory consumer rights.
1. About us
D.Y Fleet Installations operates from 18 Cloverdale, Cotgrave, Nottingham, NG12 3NJ, United Kingdom. You can contact us at info@dyfleetinstallations.co.uk.
2. Products and compatibility
We take reasonable care to keep product descriptions, specifications, compatibility information, images and pricing accurate. Vehicle compatibility can depend on model, year, trim, factory equipment, electrical configuration and previous modifications. Where fitment is important, you are responsible for providing accurate vehicle details when requested and should contact us before ordering if compatibility is uncertain.
Product images are illustrative and packaging, finishes or minor manufacturer details can change without affecting the essential specification.
3. Orders and contract formation
Placing an order is an offer to buy the goods or services shown. An automated acknowledgement confirms that we have received the order but does not necessarily mean we have accepted it. We may decline or cancel an order where, for example, a product is unavailable, a price or description contains an obvious error, payment cannot be authorised, delivery is not reasonably available, or we reasonably suspect fraud or misuse. If we cancel after payment has been taken, the affected amount will be refunded.
4. Prices, VAT and payment
Prices and any applicable VAT, delivery charges and other mandatory costs will be presented as required before you place an order. Payment must be made using an available checkout method unless alternative terms have been agreed in writing.
5. Delivery
Delivery is governed by our Shipping & Delivery page. Any delivery date or lead time that is not expressly stated to be guaranteed is an estimate. Consumer delivery rights under applicable law are unaffected.
6. Cancellations, returns and refunds
Consumer cancellations, returns, faulty goods and refunds are governed by our Returns, Cancellations & Refunds page and applicable UK law. Any exclusions relating to personalised or custom-made goods apply only to the extent permitted by law.
7. Installation services
Installation work will be carried out with reasonable care and skill. You must provide accurate vehicle and equipment information and ensure that we have safe, lawful and reasonable access to the vehicle at the agreed location and time.
Some installations require drilling, cutting, removal of trim, electrical connections, coding, programming or other permanent changes. Where such work is inherent in the agreed installation, you authorise us to carry it out using reasonable professional judgement. We will not knowingly undertake material additional work outside the agreed scope without discussing it with you where reasonably practicable.
If the vehicle has pre-existing faults, damage, non-standard wiring, previous modifications, inaccessible components or other conditions that materially affect the work, additional time, parts or a revised quotation may be required. We will explain material changes before proceeding where reasonably practicable.
8. Customer-supplied equipment
If we agree to install equipment supplied by you, we are responsible for the installation service we provide but are not responsible for inherent defects, missing components, incorrect specifications or compatibility problems in customer-supplied equipment, except to the extent an issue results from our installation work.
9. Warranties and statutory rights
Any manufacturer warranty is in addition to your statutory rights and does not replace them. Consumer goods must meet the standards required by law, and consumer services must be performed with reasonable care and skill.
10. Liability
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot be excluded under consumer law.
For consumers, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for losses that are not foreseeable, or for business losses arising from a consumer contract, except where the law provides otherwise.
11. Business customers
If you are buying wholly or mainly for business purposes, additional or different commercial terms may be agreed in a quotation, purchase order, account agreement or written correspondence. Where there is a conflict, specifically agreed written commercial terms take priority for that business transaction to the extent permitted by law.
12. Events outside reasonable control
We are not responsible for delay or failure caused by events outside our reasonable control, but this does not remove any rights or remedies you have under applicable law.
13. Governing law
These terms are governed by the applicable law of the United Kingdom. If you are a consumer, you retain any mandatory rights to bring proceedings in the part of the UK where you live.
14. Contact
Questions can be sent to info@dyfleetinstallations.co.uk.